Accessibility Statement

Our Commitment

Chill Estate Agents is dedicated to ensuring that our services are accessible to all customers. Our team is trained to adapt to diverse needs and requirements, enabling us to provide the best possible service.

Accessing Our Services

We offer multiple ways to engage with our services:

  • Telephone or Video Calls: Connect with us through phone calls or arrange video consultations.
  • Email and Website: Reach out via email or explore our offerings on our website.
  • In-Person Appointments: We can arrange to meet you at a location of your choice if needed.
  • Hearing Support: If you require hearing assistance during a call or meeting, let us know, and we will do our best to accommodate your needs.

We are committed to offering flexible solutions to suit your circumstances. For more information or specific requests, please contact us.

Branch Accessibility

Our office at Rochester House, 48 Rochester Gardens, Hove is located on the first floor and accessed via steps. We understand this may not be suitable for everyone, so if visiting us in person is a challenge, we’re more than happy to arrange a meeting at a convenient location of your choice. Whether it’s a nearby café, your home, or a video call, we’ll make it work.

If you have any specific accessibility needs, please let us know in advance, and we’ll do our best to accommodate you. Our goal is to ensure that everyone can access our services comfortably and easily.

Telephone Communication

If you are deaf, have hearing loss, or are speech impaired, Relay UK is a free service that connects you to a relay assistant for phone calls. The relay assistant can type what the caller is saying for you to read or read your written responses to the caller. For more information, visit the Relay UK website.

Website Accessibility

Our website is designed to be as accessible as possible. We continually improve our site following guidelines set by the Web Accessibility Initiative (WAI) and the Royal National Institute of Blind People (RNIB). Additionally, you can adjust your browser settings to enhance your online experience. For example, to enlarge text in Safari, Chrome, or Edge, you can use the zoom function found in the browser’s settings.

Contact Us

For further assistance or to discuss your specific accessibility needs, please contact us:

Chill Estate Agents
Rochester House,
48 Rochester Gardens,
Hove
Email: info@chillhomes.co.uk
Phone: 01273 569 233

We are committed to making our services accessible to all and welcome your feedback to enhance our accessibility efforts.